Refund Policy

    Cancel any time. Refunds without a fight.

    We would rather refund someone than keep money they are unhappy about. Here is exactly how it works.

    Last updated: 29 September 2026

    Cancelling a subscription

    • You can cancel at any time — from your account, or by emailing info@thinkdecor.app from the address on the account.
    • Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you keep your remaining scans for that period.
    • There is no cancellation fee and no notice period.

    14-day refund on your first payment

    • If Think Decor does not work for your rooms, email us within 14 days of your first payment and we will refund it in full.
    • This applies to the first payment on a new account. It is not a rolling monthly guarantee.
    • You do not need to give a reason, though telling us what went wrong genuinely helps us fix it.

    Top-up credit packs

    • Unused packs can be refunded in full within 14 days of purchase.
    • Partly used packs are refunded pro rata — we refund the value of the credits you have not spent.
    • Fully used packs cannot be refunded, since the service has been delivered.

    Renewals

    • We email a receipt for every payment, including automatic renewals.
    • If a renewal caught you by surprise and you have not used the service in that period, contact us within 7 days of the charge and we will refund it.
    • We would rather refund an unwanted renewal than argue about it.

    How refunds are paid

    • Refunds go back to the original payment method. We cannot send a refund anywhere else.
    • Stripe typically takes 5 to 10 business days to return the money to your bank or card.
    • You will receive confirmation by email as soon as we process it.

    Your statutory rights

    • Nothing here reduces your rights under UK consumer law.
    • Under the Consumer Contracts Regulations 2013 you generally have 14 days to cancel a digital service bought online, unless you asked us to start immediately and acknowledged losing that right.
    • If you believe a charge is wrong, contact us first — we can usually resolve it faster than a card dispute.

    Need a refund?

    Email us from the address on your account and we will sort it. No forms, no hoops.

    info@thinkdecor.app